Safe Ceramic Material: Made of high-quality ceramic material, sturdy, durable, and long-lasting. Made of non-toxic material, it can be used safely.
Reliable Filtration System: Unlike still water in a bowl, cats are naturally more attracted to running water. We use filter sponge layers to filter impurities, and volcanic rock to purify the water and rid it of unpleasant odors, medicinal stones to balance PH, carbon balls to absorb impurities and soften the water quality, and catch any hair that falls in. You can expect a well hydrated cat that is healthy and free of kidney problems and urinary tract infections!
Safety: large capacity cat water dispenser allows you to keep your pets hydrated even when you are on a business trip. The use of anti-dry pumps automatically shuts off the power when the water is not enough, which is safe and reliable.
Quiet Water Pump Design: With the water pump, our fountain can circulate water, which makes the water quality healthier. Thanks to the upgraded super quiet pump, the water noise is hardly heard, so you and your pet can have a good night sleep.
Easy to clean: It is removable and washable.
100% Satisfaction Guarantee: If you have any problems with the pet fountain, please contact us. We always strive to provide professional service to each of our customers.
*This data was obtained from manually measuring the product, it may be off by 1-2 CM.
* Care Instruction:
1. Please rinse the filter box for 2 minutes before first use to flush out any impurities caused by collisions.
2. It is recommended to replace the filter box once a month.
We now only ship to the United States.
SHIPPING COST AND DELIVERY TIME
Standard Shipping: $7.99 ($0-$59.99).
Free Shipping: $0 (>$59.99)
Express Shipping Cost by Air Shipping: The express shipping cost is $12.99 by Air Shipping.
Processing Time: When the customer places an order, we need 1-4 business days to process the order.
- Standard Shipping:It takes about 8-15 business days by Air Shipping to the United States.
- Express Shipping:It takes 7-10 business days by Air Shipping to the United States.
(*Note: Certain orders may experience longer delays due to the COVID-19.)
Any delivery dates provided by angelelves are estimates. We will send you an email when your order has shipped and you may review your order and shipping & handling information through email information which you could also track your order here(https://www.17track.net/en) with your tracking number.
For more shipping information, you could contact us by leaving a message. We will get back to you in 24 hours.
The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability
TAXES & DUTIES
We will not ask for any taxes and duties on our side. Any import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
The payment of these fees and taxes is the responsibility of the recipient and will not be covered by this website. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
Any question, be free to contact us, and we will get back to you in the first chance!
Please email to service
@angelelves.com or call +(86)15113492125
Thank you for your concern and support!
（1）What payment methods do you accept?
Please check the payment method
（2）What is your ordering process?
The ordering process is simply 3 quick steps:
Select your favorite items and add them to cart
Enter your billing and shipping information
（3）What should I do if I made a mistake on my order?
Immediately contact us by phone or email and our team will gladly resolve all of your concerns!
（4）Where is Angelelves shipped to?
Please check shipping information
（5）How do I apply a coupon code?
Enter your coupon code inside your shopping cart! The coupon code section lies between your listed items and checkout!
You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply the coupon before adding payment)
（6）What if I forget to use the discount code?
After the checkout is completed, we will not refund due to the discount code. However, we recommend that you can cancel the order within 24 hours. Since the item will not leave the warehouse within 24 hours, order cancellation is free. After canceling the order, you can buy again and use the discount code.
（7）How do I change my order?
Email us regarding all changes to an order!
（8）Can I cancel my order?
We can only process cancellations for items that have not gone into production. Please email us at (email@example.com) with your order details we will cancel your order and provide a full refund.
We cannot cancel orders once the printing process has begun.
（9）What’s the status of my order?
Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information.
The most recent information on your order is always available via the receipt link provided in our email correspondence.
If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.
（10）Do I need to pay taxes and duties?
For the United States and Canada and Europe and Australia
Our products do not charge any other taxes and fees
（11）How to return the goods?
You can return the product free of charge within 30 days after receiving your items, but you need to ensure that the product meets the return conditions when returning the product. We do not charge a return fee, but for returns that are not related to product quality, you need to pay a return shipping fee. We will provide you with a return address in the United States based on your shipping address. The shipping cost of returning the goods to us depends on the logistics provider you choose.
More specifically, you can check the return policy at the bottom of the website for a return.
Address：Room 301, Unit 2, Building 31, Yinhai Third District, Futian Street, Yiwu City, Zhejiang Province